Thank you for your email dated 21st, March.

    We are terribly sorry to hear what you said.  Please forgive what we did and hope you can

   accept our sincere apology. We assure that

    we will be looking into the allegation fully and taking any necessary

   action.

    We hope you could leave us a contact 

   information, so we can communicate with the compensation deals, including

   the refund

    and a free night with a free breakfast.

    If you are disagree with our solutions, please do let us know, and we

   will do our best to find best solutions for you.

    Yours sincerely,

    Smith Hotel.